Staff and Contractors

Our core staff of experts are backed up by our contract team with specialties in technical communications, web development, XML and DITA development, XSLT creation and management, CMS implementation, and more.

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Bernard Aschwanden

Bernard Aschwanden is a recognized publishing technologies expert. He is an Adobe Certified Expert, a Certified Technical Trainer, and the author of numerous articles on xml-based publishing and single sourcing. He is the founder and President of Publishing Smarter.

In addition to his publishing background and speaking tours, Bernard teaches a variety of courses. These include XML, DITA, CMS tools and related technologies, best practices for structured authoring, content management, and tools such as FrameMaker and XMetaL. He also works with clients to convert legacy content, analyze documentation, review workflows, and identify best practices in technical communications.

Bernard is President of the Society for Technical Communication and a past President of the Toronto STC. He is a professor in the continuing education Technical Communications program with Seneca@York, on the advisory board for the Humber College Technical Communications program, and remains active in the STC delivering in-person seminars and online webinars to members around the world. He has helped hundreds of companies implement successful publishing solutions.

Rick Quatro

Rick is a software developer and script writer. He creates automation tools that help FrameMaker and InDesign users get more from their software.

He has been able to wear many hats including: computer programmer, analyst, and even writer!

Margie Quinn

Margie is an Information Developer with Publishing Smarter. She has a bachelor’s degree in International Business and served nine years in the United States Air Force as a software developer. She is currently completing a Master of Science in Communication with a focus on Technical Communication.

Her background includes writing software and documentation both in the military and in the civilian sector; she has also provided editing support for government and government contracting entities at the executive level. She is a member of the Society for Technical Communications. Margie has additional experience in Quality Assurance, using metrics to ensure goals and objectives align with and support the overall mission of an organization.

Jacquie Samuels

Jacquie is an Information Architect, Senior Information Developer, and CMS Consultant. She also has an extensive background in technical writing and editing. She graduated from York University with a Bachelor of Arts degree in English and acquired an M.A. in English Literature from the University of Toronto before receiving a certificate in Technical Writing from Seneca College.

She's AIIM certified in SharePoint and has a certificate of Information Management from the University of Toronto.

Jacquie is a senior member of the Society for Technical Communication. She writes and edits software and training documentation for clients throughout Canada and the United States.

Jeff Engle

Jeff is comfortable diving into the DITA OT (Open Toolkit) and customizing the look and feel of output for online and print publishing.