Staff and Contractors

Our core staff of experts are backed up by our contract team with specialties in technical communications, web development, XML and DITA development, XSLT creation and management, CMS implementation, and more.

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Bernard Aschwanden

Bernard Aschwanden is a recognized publishing technologies expert. He is an Adobe Certified Expert, a Certified Technical Trainer, and the author of numerous articles on xml-based publishing and single sourcing. He is the founder and President of Publishing Smarter.

In addition to his publishing background and speaking tours, Bernard teaches a variety of courses. These include XML, DITA, CMS tools and related technologies, best practices for structured authoring, content management, and tools such as FrameMaker and XMetaL. He also works with clients to convert legacy content, analyze documentation, review workflows, and identify best practices in technical communications.

Bernard is President of the Society for Technical Communication and a past President of the Toronto STC. He is a professor in the continuing education Technical Communications program with Seneca@York, on the advisory board for the Humber College Technical Communications program, and remains active in the STC delivering in-person seminars and online webinars to members around the world. He has helped hundreds of companies implement successful publishing solutions.

Kyra Lee

Kyra Lee is a Technical Writer at Publishing Smarter, where she creates technical documentation and assists in project management. She has a passion in bridging the gap between users and the answers they seek by organizing information to optimize effectiveness and improve the user experience.

She received her bachelor’s degree from Queen’s University in Cultural Studies and Global Development Studies and is currently attending Seneca College for Technical Communication. Prior to technical communication, she had worked in various industries including marketing, communications, public relations, and law. She believes that learning is perpetual and spends her free time researching and building new skills.

Grace Smith

Grace Smith is a Technical Writer with Publishing Smarter, where she focuses on multimedia eLearning content, instructional documentation, and assists in social media communication. When not working on client content, she is continuing her studies as a student in the Seneca College Technical Communication program.

Grace graduated from York University's Professional Writing program, and will receive her Technical Communication certificate in the first quarter of 2021. Grace has a passion for working with new technologies and programs, and working on projects that allow her to continue to create videos and articles for all technical communicators.

Nathan Gilmour

Nathan is a Project Manager with Publishing Smarter. He has a bachelor's degree in Psychology and Organization Management and business administration diploma with a focus on Project Management. Nathan has coordinated and successfully delivered 2 government funded employment services programs.

Nathan is a computer hobbyist/enthusiast with a growing home computer lab where he spends time learning programming, networking and building computers from the ground up. He provides on-going support and guidance on both computer hardware and software to colleagues both past and present. Diving into new software platforms is something that he looks forward to, and managing projects from inception to deliver is something that excites him.

Margie Quinn

Margie is an Information Developer with Publishing Smarter. She has a bachelor’s degree in International Business and served nine years in the United States Air Force as a software developer. She is currently completing a Master of Science in Communication with a focus on Technical Communication.

Her background includes writing software and documentation both in the military and in the civilian sector; she has also provided editing support for government and government contracting entities at the executive level. She is a member of the Society for Technical Communications. Margie has additional experience in Quality Assurance, using metrics to ensure goals and objectives align with and support the overall mission of an organization.

Jacquie Samuels

Jacquie is an Information Architect, Senior Information Developer, and CMS Consultant. She also has an extensive background in technical writing and editing. She graduated from York University with a Bachelor of Arts degree in English and acquired an M.A. in English Literature from the University of Toronto before receiving a certificate in Technical Writing from Seneca College.

She's AIIM certified in SharePoint and has a certificate of Information Management from the University of Toronto.

Jacquie is a senior member of the Society for Technical Communication. She writes and edits software and training documentation for clients throughout Canada and the United States.

Rick Quatro

Rick is a software developer and script writer. He creates automation tools that help FrameMaker and InDesign users get more from their software.

He has been able to wear many hats including: computer programmer, analyst, and even writer!

Jeff Engle

Jeff is comfortable diving into the DITA OT (Open Toolkit) and customizing the look and feel of output for online and print publishing.